Summary: Summer Camp Assistants (SA) primarily focus on assisting groups and organizations within Residential Halls serving as the contact point, providing excellent customer service and engagement, and other functions necessary for the success of the of the Summer Camp program within Residential Life.

A single room will be provided for the duration of appointment.

Essential Functions

• Provide excellent customer service to all guest and visitors by being welcoming and approachable.
• Assist with camp arrival, including the check-in and check-out process for all guest. Have intentional interactions with customers and build relationships with them.
• Encourage ‘lights-out’ as determined by camp schedule.
• Verify room inventory and condition at the beginning and end of each camp.
• Assist with building security, ensuring the safety of residents. Assist with emergency situations as necessary and enforce University regulations.
• As needed, provide Summer Welcome room tours and other duties as assigned by the Residence Hall Coordinator.
• Although assigned to a specific building, SAs may be required to stay in other buildings at times due to the conference schedule.

Summary: Camp Desk Attendants (CDA) are customer service-centric, serving as the initial contact point through various customer interactions.  Responsible for day to day operations of information desks assisting campers, parents, and the general public. Quality experience had by high school guest and /or parents will aid in recruitment efforts for the campus.

Essential Functions

• Provide excellent customer service to all Residential Life guest and residents by being welcoming and approachable.  This includes greeting guest when they walk into the hall, smiling, verbally and physically acknowledging people, and taking the initiative to be friendly and have intentional interactions.
• Coordinate keys and meal card packets for guest staying in spaces within the Residential Life buildings.
• Handle small amounts of cash for refunds, assist with lost meal cards, and lost keys.   
• Answers the desk phone and take messages.  Maintain a clean, organized and presentable desk, back room, and lobby area.
• Assists with camp check-in and check-out, ensuring accurate and complete information in entered in computer programs.
• Be a brand ambassador for Residential Life and the University of Missouri. Have knowledge of Residential Life and Mizzou to be an exceptional resource. Refer visitors to resources on and off campus.

Summary: This position is designed to be guest centered.  Conference Assistants (CA) are part of a team whose primary responsibilities include desk operations (to include summer welcome housing), room tours and initial contact point through various customer interactions (check in/out, building security, etc.)
 

Essential Functions

• Desk operations include, but are limited to, answering the desk telephone, taking messages, assisting with check-in and check-out, distributing and forwarding mail, answering questions from residents and the general public, summer welcome room tours, designing bulletin boards, and other duties as assigned by supervisor.
• Ensure accurate guest rosters, assist with printing labels, maintaining a communication log, key card tracking, guest check in/out.
• Assist with building security, ensuring the safety of guest. Assist with emergency situations as necessary and enforce University regulations.  Includes duty rotation.
• Maintain a high level of confidentiality at all times. 
• Although the CAs may have a primary building assignment, they will also be assigned to other buildings as the conference/summer school schedule requires.

Summary: These positions are customer service-centric. Desk Attendants are part of a team that represents the student spirit of Residential Life, serving as the initial contact point through various customer interaction mediums that includes all hall information desks, along with email and phone communication.

Desk Attendants are responsible for the day-to-day operations of the hall information desks. This includes organizing and sorting mail, updating the rosters for the respective hall, managing the keys and room reservations for the respective hall, maintaining the appearance of the desks and lobby areas, facilitating the Room Inventory Condition Checklist process and other functions necessary for the success of the Residential Life. Desk Attendants are an extension of the Residential Life brand and are on hand to offer guidance and information on Residential Life and Mizzou to residents, prospective students, visitors, faculty, staff, administrators and alumni.  

Essential Functions:

• Desk Attendants will perform some or all of the duties listed below and may be assigned to work in one or more service areas or functions.
• Provide excellent customer service to all Residential Life residents and visitors by being welcoming and approachable. This includes greeting people when they walk into the hall; smiling; verbally and physically acknowledging people; and taking the initiative to be friendly. Have intentional interactions with residents within the hall and build a relationship with them.
• Manage the front desk operations. Read and fill out the Communication Log. Complete a shift checklist. Answer the desk phone, and manage the front desk email. Answer the on-call phone for student staff when necessary. Keep the desk, back room and lobby clean and presentable.
• Organize and sort mail for the respective halls. Help locate and distribute packages that may have been misplaced.
• Facilitate the Room Inventory and Condition Checklist. Update the roster for the hall. Communicate with the appropriate supervisor when a room move takes place.
• Serve as a pulse point for communication with administration, full-time support staff and other student staff regarding concerns, suggestions and problems involving the day-to-day operations of Residential Life.
• Manage room reservations and keys for spaces within the building. Assist with the key kiosk when residents have trouble with their key cards. Check out key cards for IT and Maintenance when needed.
• Be a brand ambassador for Residential Life and the University of Missouri. Have knowledge of Residential Life and Student Affairs to be an exceptional resource. Refer students to resources on and off campus.

Summary: The primary focus will be to provide assistance in daily operations related to the upkeep of the building’s functionality and operations to provide the best student and guest experience. Tasks are semi-routine and involve manual labor; there are some clerical duties, as well.

Because there is regular contact with students, staff and the general public using the facilities, a positive and courteous attitude is necessary. Work is subject to spot-checking to ensure instructions have been followed and that work is performed thoroughly. 

Essential Functions:

• Work with management to understand residence hall functionality.
• Maintain knowledge of furniture and supplies inventory.
• Assist with moving furniture and equipment, such as lounge pieces, tables, chairs, office furniture, student room furniture and mattresses; signage; and supplies.
• Notify supervisor of needed furniture repairs. As directed, repair furniture (including fixing/replacing seat pans, installing missing chair/table glides and concealing scratches with a furniture pencil).
• Deliver items to Surplus and other campus locations.
• Count, assess and log missing and damaged furniture, appliances, signage and artwork.
• Provide positive customer service to building users and customers encountered. Ensure all policies and procedures are enforced and that only scheduled activities are taking place. Be a secure presence within facilities. Respond quickly to calls for assistance.
• Hang signage in the residence halls.
• Make basic modifications to spaces to meet ADA housing accommodations and to set up for events.
• Inspect stairwells.
• Organize storage areas.
• Attend all meetings and training as required.
• As with all positions, involvement with other duties and responsibilities is expected in order to serve and maintain our departmental and Student Affairs mission.

Summary: The primary focus of the Facility Coordinator position will be to aid in the daily operations related to the upkeep of the building’s functionality to provide the best student and guest experience.

Because there is regular contact with students, staff and the general public using the facilities, a positive and courteous attitude is necessary. Work is subject to spot-checking for conformance with instructions and thoroughness of work performed.

Essential Functions:

• Work with management to understand residence hall functionality.
• Update residence hall furniture plans.
• Submit/track warranty claims.
• Organize and maintain cleanliness of storage rooms.
• Order/track replacement items (furniture parts, finish materials, signage, etc.).
• Maintain and track furniture and attic stock.
• Assist with Surplus paperwork.
• Select finishes and products for housing design projects.
• Update and maintain resources used by department staff.
• Provide positive customer service to residents, staff and guests. Ensure all policies and procedures are enforced and that only scheduled activities are taking place. Be a secure presence within facilities. Respond quickly to calls for assistance.
• Request quotes for replacement items (for example, chair glides, signage, etc.).
• Provide budget pricing.
• Assist in showroom updates.
• Collaborate with facility students.
• As with all positions, involvement with other duties and responsibilities is expected in order to serve and maintain our departmental and Student Affairs mission.